Shipping and Returns Policy
At The Bloss au, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines the terms and conditions related to the delivery of our products within Australia.
Domestic Shipping (Within Australia)
We offer shipping Australia-wide using Australia Post, or where better suited, other reputable carriers.
Design and Processing Period
Due to the customisation of our products, items could take up to 6 weeks to process, however the standard processing period is 2-3 weeks. Once your items are designed and processed, you will will receive a confirmation email with tracking information when your order has been dispatched.
Design proof
For all printed items, we will provide you with a design proof within 3 business days of receiving the information required to complete the design.
It is your responsibility to review the proof and confirm that there are no errors. Once confirmed, The Bloss au will arrange printing.
Reprints can be arranged, however will be subject to a reprint fee.
Estimated Delivery Times
Following the design and processing period, items will be shipped as below.
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Delivery times may vary depending on your location and external factors such as weather, carrier delays, or peak holiday periods.
7-Day Returns
We offer a 7-day returns period from the date you receive your order, applying to our pre-designed flower range, subject to a $30 packing and processing fee. Items must be unused, in original condition, and returned with all packaging. Custom-made or personalised items are not eligible for return. Buyers are responsible for all return shipping costs. To start a return, please contact us within 7 days and we’ll provide instructions.
Replacements
All care is taken to ensure you receive a beautiful product that we hope you’re delighted with. If, for any reason, you are not satisfied, please get in contact with us so we can understand your feedback and assess whether we may be able to offer an appropriate resolution.
The Bloss au, unfortunately, can’t take responsibility for any damage that may occur in transit, or for lost or missing items, however we will reasonably assist you should anything occur.
If any of your items arrive faulty or defective, then you may be eligible for a replacement.
To request a replacement, please:
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Contact us immediately on receiving your purchase, or within 3 business days at the latest.
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Provide a photograph and description of the issue.
We will assess your request and may offer a replacement or other solution. Our remedy will be compliant with Australian Consumer Law.